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Search: subject:"Frustration-aggression theory"
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Exploring the relationship between chatbots, service failure recovery and customer loyalty : a frustration–aggression perspective
Ozuem, Wilson
;
Ranfagni, Silvia
;
Willis, Michelle
; …
- In:
Psychology & marketing
41
(
2024
)
10
,
pp. 2253-2273
Persistent link: https://www.econbiz.de/10015133743
Saved in:
2
Dealing with employees' frustration in time saves your company from workplace bullying : the mediating roles of frustration and a hostile climate in the relationship between role stress and exposure to workplace bullying
Stapinski, Piotr
;
Gamian-Wilk, Malgorzata
- In:
Cogent business & management
11
(
2024
)
1
,
pp. 1-16
study aims to apply both the revised
frustration-aggression
theory
and the social interactionist perspective of aggression …
Persistent link: https://www.econbiz.de/10014540245
Saved in:
3
When employees fight back : investigating how customer incivility and procedural injustice can impel employee retaliation
Chan, Suk Ha Grace
;
Lin, Zhiwei
;
Wong, IpKin Anthony
; …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227116
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