Search Results - subject:"Functional quality"

Analysis of customer satisfaction and the customer experience in digital payments : a meta-analysis review

Agarwal, Shilpa; Malik, Pryanka; Gautam, Shalini - In: The international journal of business science & applied … 18 (2023) 1, pp. 1-17

study provides a meta-analysis of the generalizations in the relationships between the antecedents (functional quality …, functional quality, perceived value, trust, perceived risk, and service quality are significant antecedents of customer …

Persistent link: https://www.econbiz.de/10014502795

Service quality dimensions as predictors of customer loyalty in mobile payment services : moderating effect of gender

Liana, Pamela John; Jaensson, Jan-Erik; Mmari, Goodluck - In: Future Business Journal 9 (2023) 1, pp. 1-15

influence of service quality, technical quality (TQ), functional quality (FQ), and reputational quality (RQ) on customer loyalty … latter. Technical quality negatively influences attitudinal customer loyalty, while functional quality affects behavioural … gender and their differential assessment of technical and functional quality as predictors of customer loyalty. Implication …

Persistent link: https://www.econbiz.de/10014505891

Is brand experience a good mediator? : an empirical study on ISP sector

Durmaz, Osman - 2022

Persistent link: https://www.econbiz.de/10012887922

When is sustainability a liability, and when is it an asset? : quality inferences for core and peripheral attributes

Skard, Siv E. Rosendahl; Jørgensen, Sveinung; … - In: Journal of business ethics : JBE 173 (2021) 1, pp. 109-132

Persistent link: https://www.econbiz.de/10012618125

The effect of competition from open source software on the quality of proprietary software in the presence of network externalities

Xing, Mingqing - In: Journal of Industrial Engineering and Management (JIEM) 8 (2015) 3, pp. 861-876

Purpose: A growing number of open source software emerges in many segments of the software market. In addition, software products usually exhibit network externalities. The purpose of this paper is to study the impact of open source software on the quality strategies of proprietary software...

Persistent link: https://www.econbiz.de/10011939230

The effect of competition from open source software on the quality of proprietary software in the presence of network externalities

Xing, Mingqing - In: Journal of industrial engineering and management : JIEM 8 (2015) 3, pp. 861-876

Persistent link: https://www.econbiz.de/10011914640

The impact of banking services quality on credit institutions

DINCULESCU, Elena-Silvia - In: Annals - Economy Series 3 (2011) September, pp. 55-64

quality versus functional quality), the dimensions and the evaluation of quality. By analyzing the dimensions of quality, the …

Persistent link: https://www.econbiz.de/10009367024