In the framework of disruptive technology, a new product plays the role of a disruptor when it improves quality and captures exisiting consumers from the incumbent. While the profit of the new product typically increases as it moves into the more lucrative segment of the market, such an upstream...

The new model of rural development, based on the recognition of the economic, social and environmental function of the European agriculture, mainly headed to make strategies of intervention concerning about, from one side, the competitive ability of the agricultural and agro-industrial...

Health, leisure and beauty activities are increasing in popularity, with aparticular emphasis on self-help and alternative health practices. One producttype that has increased sales with this expansion is the hand-held electricmassager. These are products that use vibration as a means of...

This thesis presents an analysis of the benefits of cross-training between the claims division and calls division in a large health insurance call center by building a discrete-event simulation model of the call center. The simulation model was built in Rockwell Software's Arena v. 7.0 using a...