The purpose of this study is to evaluate Exogenous Risk Factors (ERFs) affecting Key Performance Indicators (KPIs) in automotive supply chains, aiming to enhance resilience against global disruptions. The primary research question focuses on identifying and prioritizing ERFs that pose the...

Decision-making on real-world problems, including individual process decisions, requires an appropriate and reliable decision support system. Fuzzy set theory, rough set theory, and neutrosophic set theory, which are MCDM techniques, are useful for modeling complex decision-making problems with...

The purpose of this paper is to improve service quality of international freight forwarders and explore practical business solutions to enhance customer service level. Freight forwarder usually acts as an agent to source logistics service for shipper and work closely with carriers such as...