Purpose – Total quality management (TQM) is a process and philosophy to achieve customer satisfaction in long term by improving the products, processes and services effectively and efficiently. TQM implementation is turning into a complex practice due to the increasing number of effective...

Purpose – The purpose of this paper is to investigate the causal relationships among the factors influencing the technology transfer offices' (TTOs) performance. Design/methodology/approach – The fuzzy cognitive maps (FCM) method is used in this study. Findings – The findings from this...