Sun, Wenbin; Pang, Jing - In: Journal of Service Theory and Practice 27 (2017) 6, pp. 1058-1080
model estimation. Findings Service quality is found to significantly drive global competitiveness. Specifically, its impact … service quality’s influence on firm’s global competitiveness with a consideration of specific situational factors. …Purpose The purpose of this paper is to explore the relationship between service quality and firms’ global …