generational changes; generational differences in the US sample are bigger than in Chinese sample; work values differ across … operations, and manage employees with cultural, gender and generational differences.  …

enhancing hotel value. Originality/value – The study makes noteworthy contributions to the generational differences of Chinese … through the mediating roles of perceived value and satisfaction, with a multi-group comparison to examine generational … differences. Findings – The results indicate that top quality rooms and services are high on the agenda of both generations, while …