Subbanarasimha, Rashmi Pavagada; Venumuddala, Vinay Reddy; … - In: Journal of innovation & knowledge : JIK 10 (2025) 2, pp. 1-17
Our study delves into understanding the bottom-up processes within a public service delivery system by studying the last-mile interactions between frontline workers, citizens, and other stakeholders. Specifically, we focus on these aspects in the context of the Solid Waste Management (SWM)...