Search Results - subject:"Health-related crises"

Tourism crisis management : can the extended parallel process model be used to understand crisis responses in the cruise industry?

Liu, Bingjie; Pennington-Gray, Lori; Krieger, Janice - In: Tourism management : research, policies, practice 55 (2016), pp. 310-321

Persistent link: https://www.econbiz.de/10011496428

Using social media in hotel crisis management: the case of bed bugs

Liu, Bingjie; Pennington-Gray, Lori; Klemmer, Louisa - In: Journal of Hospitality and Tourism Technology 6 (2015) 2, pp. 102-112

aid in better response to health-related crises, with a specific focus on the hotel industry. This study extends the … media for hotels facing a bed bug crisis and/or other health-related crises. Findings – This paper discusses the use of …. Recommendations are also provided for hotel managers to combat health-related crises that are fought out on social media. Practical …

Persistent link: https://www.econbiz.de/10014874218