Search Results - subject:"Help Desk"

Getting social : multimodal knowledge transfer during enterprise system implementation

Niese, Bethany; Sasidharan, Sharath - In: International journal of knowledge management : IJKM ; … 18 (2022) 1, pp. 1-23

Persistent link: https://www.econbiz.de/10014306998

Assimilation of Enterprise Information Systems: Knowledge Support from People and Systems

Sasidharan, Sharath; Santhanam, Radhika; Brass, Daniel - In: International Journal of Technology Diffusion (IJTD) 8 (2017) 1, pp. 18-32

assimilating new technologies into their work practices. This study investigates the role of the help desk and online help in … addition to the informal social network, the people-driven help desk and system-driven online help are incorporated into a … study indicate that the help desk provides knowledge support to both individuals and workgroups, while online help has a …

Persistent link: https://www.econbiz.de/10012048365

Youth Help Desk Launched

Prakash, Padma - eSocialSciences - 2011

The Global Youth Help Desk, an initiative of the Youth Programme, was launched with much fanfare on Tuesday 12 April …

Persistent link: https://www.econbiz.de/10009319310

Operator staffing and scheduling for an IT-help call centre

Alfares, Hesham K. - In: European Journal of Industrial Engineering 1 (2007) 4, pp. 414-430

This paper describes the staffing and scheduling of IT help desk operators for a large petrochemical company. The … of an IT help desk agents. First, data on the number of calls is used to estimate hourly labour requirements. Next, new …

Persistent link: https://www.econbiz.de/10005754446

Operator staffing and scheduling for an IT-help call centre

Alfares, Hesham K. - In: European Journal of Industrial Engineering 1 (2007) 4, pp. 414-430

Persistent link: https://www.econbiz.de/10008563618