Search Results - subject:"Help desks"

A case study of service desk's performance measurement system

Siti‐Nabiha, A.K.; Thum, W.Y.; Sardana, G.D. - In: International Journal of Commerce and Management 22 (2012) 2, pp. 103-118

Purpose – Performance of service desk is critical to an organization. The purpose of this paper is to examine the performance measurement system of a technical assistance center at one of the largest semi‐conductor manufacturers in the world. The study examines top performance issues faced...

Persistent link: https://www.econbiz.de/10014766448

Facilities management help desks

May, Daryl - In: Journal of Facilities Management 8 (2010) 3, pp. 214-225

Purpose – The purpose of this paper is to provide an exploratory look at facilities and estates management help desks … specifically on FM help desks. The paper will be of value to facilities and property managers who are considering implementing a …

Persistent link: https://www.econbiz.de/10014867398

Development of a case based intelligent supplier relationship management system – linking supplier rating system and product coding system

Choy, King L.; Bun Lee, Wing; Lo, Victor - In: Supply Chain Management: An International Journal 9 (2004) 1, pp. 86-101

An intelligent supplier relationship management system (ISRMS) integrating a company’s customer relationship management (CRM) system, supplier rating system (SRS) and product coding system (PCS) by the case based reasoning (CBR) technique to select preferred suppliers during the new product...

Persistent link: https://www.econbiz.de/10015008324