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Beziehungsmarketing
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Consumer behaviour
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Gerechtigkeit
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perceived control
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perceived fairness
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reward gap
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Pez, Virginie
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The reward gap in
hierarchical
loyalty
programmes
: how to enhance bottom-tier customers' loyalty without alienating top-tier customers
Mimouni Chaabane, Aïda
;
Pez, Virginie
- In:
Journal of marketing management : JMM ; journal of the …
36
(
2020
)
1/2
,
pp. 51-71
Persistent link: https://www.econbiz.de/10012178683
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