Chipulu, Max; Ojiako, Udechukwu; Marshall, Alasdair - In: Society and Business Review 11 (2016) 1, pp. 24-45
Purpose – The purpose of this study is to examine whether individual demographic and socio-cultural factors affect actions taken by consumers in relation to ethical violations and failure (or perceived ethical violations and failure) by service operations firms. Design/methodology/approach –...
