We design a field experiment to study how the allocation of authority between frontline procurement officers and their monitors affects performance both directly and through the response to incentives. In collaboration with the government of Punjab, Pakistan, we shift authority from monitors to...

When members of an organization share communication codes, coordination across subunits is easier. But if groups interact separately, they will each develop a specialized code. This paper asks: Can organizations shape how people interact in order to create shared communication codes? What kinds...

The literature shows a wage premium for graduates from high quality, elite, or more selective universities. The results, however, exist for countries with a clear hierarchy of top universities, such as the US, England, and Australia. I evaluate if such an effect also exists in Germany, a country...

Because of the importance of omnichannel services in today’s consumer markets, B2C organizations have a high demand for management instruments that support the organizational development of omnichannel capabilities. Prior literature acknowledges that the shift to omnichannel paradigm demands...