Purpose – The purpose of this paper is to demonstrate how the quality function deployment (QFD) process can be applied to capture and translate spoken and unspoken customer requirements into actionable service features in a hotel landscaping design case. Design/methodology/approach – This...

Most current maintenance programs focus on achieving the main goals of maintenance operations: increasing mean time between failures, reducing time to repair and minimizing costs. Some researchers have focused on optimizing these variables. Detailed analyses have been conducted in the fields of...