This paper presents a hybrid approach based on AHP and belief theory for evaluating sustainable transport solutions. The approach consists of four steps. In the first step, we identify the criteria for evaluating the transport measure. In the second step, we collect data on the criteria from...

Purpose – The purpose of this paper is to promote successful application of quality function deployment (QFD) combined with quantitative techniques in service organizations. Design/methodology/approach – The paper assesses advantages and disadvantages of implementing the QFD method in...