Lima, Rui M.; Lopes, Erik Teixeira; Lopes, Derek Chaves; … - In: Business Process Management Journal 30 (2024) 8, pp. 207-231
Purpose This work aims to integrate the concepts generated by a systematic literature review on patient flows in emergency departments (ED) to serve as a basis for developing a generic process model for ED. Design/methodology/approach A systematic literature review was conducted using PRISMA...