Purpose – This paper aims to provide easy‐to‐use strategies to improve the transfer of training knowledge to the real‐world job setting. Design/methodology/approach – The approach is to summarize successful techniques used in a variety of industries over the past 15 years. Findings –...

Purpose – The purpose of this paper is to investigate US lodging properties’ organizational employee‐retention initiatives and practices, and to examine the impact of those initiatives on employee turnover and retention. Design/methodology/approach – Using the Directory of Hotel &...

Purpose – The purpose of this paper is to examine the factors predicting which employees receive employer‐funded commercial pension insurance contributions in Shanghai's zhenbao (town insurance) program, introduced by the Shanghai Government in 2003. Design/methodology/approach – A series...

Purpose – The purpose of this paper is to compare employee reactions to the use of an online performance appraisal (PA) system to the traditional paper‐and‐pencil (P&P) approach. Design/methodology/approach – A quasi‐experimental study is conducted comparing the reactions of a group of...

Purpose – The economic downturn has created new priorities for HR, including a greater focus on organizational performance and less emphasis on recruitment. This paper seeks to outline the results of a new survey, which claims that HR teams are being asked to do more with less, and explains...

Purpose – The purpose of this paper is to describe the transformation of HR at QBE Insurance, which the company's group general manager, HR has led since joining the organization in 2003. The paper seeks to focus specifically on how the group HR team has engaged both the business and...

Purpose – The purpose of this paper is to describe how Deutsche Post DHL's HR shared service center organization enhanced its KPI system (scorecard) by moving it towards a more operational, detailed and process‐oriented measurement level. Design/methodology/approach – The paper describes a...

Purpose – This case study aims to describe the benefits of an evidence‐based, metrics‐driven approach to formulating HR strategy. Design/methodology/approach – The approach taken to developing the HR strategy at Royal Mail Letters involved five phases: identifying the priorities for the...