Search Results - subject:"Human‐robot interaction"

Cognitive-analytical and emotional-social tasks achievement of service robots through human-robot interaction

Sun, Sunny; Huiyue, Ye; Law, Rob - In: International journal of contemporary hospitality management 37 (2025) 1, pp. 180-196

Persistent link: https://www.econbiz.de/10015210164

Can cuteness soften my anxiety? : the impact of conversational styles of service robots on consumer service acceptance

Yan, Juanjuan; Luo, Biao; Zhang, Tanruiling - In: International journal of contemporary hospitality management 37 (2025) 3, pp. 763-782

Persistent link: https://www.econbiz.de/10015210266

Human-centred design of robotic systems and exoskeletons using digital human models within the research project SOPHIA

Niehaus, Susanne; Ajoudani, Arash; Bianchi, Matteo; … - In: Zeitschrift für Arbeitswissenschaft 76 (2022) 4, pp. 450-458

Using a real workplace as an example, this paper describes how digital human modelling software facilitates planning and simulating work processes. This is closely connected to the ongoing activities and results from the SOPHIA project in which the inferred parameters are used for ergonomic...

Persistent link: https://www.econbiz.de/10015179598

Users taking the blame? : how service failure, recovery, and robot design affect user attributions and retention

Meyer, Nika; Schwede, Melanie; Hammerschmidt, Maik; … - In: Electronic markets : EM ; the international journal of … 32 (2022) 4, pp. 2491-2505

Persistent link: https://www.econbiz.de/10013556744

Artificial intelligence and human workers interaction at team level : a conceptual assessment of the challenges and potential HRM strategies

Arslan, Ahmad; Cooper, Cary; Khan, Zaheer; Golgeci, Ismail - In: International journal of manpower 43 (2022) 1, pp. 75-88

Persistent link: https://www.econbiz.de/10013357390

Think like a robot : how interactions with humanoid service robots affect consumers' decision strategies

Liao, Jiancai; Huang, Jingya - In: Journal of retailing and consumer services 76 (2024), pp. 1-8

Persistent link: https://www.econbiz.de/10014460811

Partner or servant? : the influence of robot role positioning on consumers' brand evaluations

Teng, Lefa; Sun, Chuluo; Chen, Yifei; Lever, Michael W.; … - In: Journal of business research : JBR 180 (2024), pp. 1-15

Persistent link: https://www.econbiz.de/10014556466

It takes two to empower : customer responses to empowerment recovery in the context of robot service failure

Yu, Jing; Liu, Xiaoming; He, Mang; Huang, Liman; Li, Jun - In: International journal of hospitality management 120 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10015071094

The power of voice! : the impact of robot receptionists' voice pitch and communication style on customer value cocreation intention

Liu, Xiao-Xin; Yin, Cheng-Yue; Li, Meng-Ran - In: International journal of hospitality management 122 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10015071700

Service robot acceptance in museums : an empirical study using the service robot acceptance model (sRAM)

Wong, Amy; Wong, Jimmy - In: The journal of services marketing 38 (2024) 5, pp. 619-635

Persistent link: https://www.econbiz.de/10015110533