User knowledge has been an important source of novel product development and innovation, but gathering accurate user knowledge has been time consuming and difficult because user knowledge is tacit and globally dispersed. However, information and communication technology can expand the boundaries...

"This text has been prompted by the impact of technology, but it's not about microchips, databases and algorithms. It's about humans. Particularly, humans' response to how AI is transforming our world. The author offers a development path through this emerging landscape. In a world that's...

The success of any User-Generated Content (UGC) website depends crucially on its asset of content contributors. How firms should invest in the acquisition and retention of content contributors represents a novel question that is particularly important for these websites. We develop a vector...