Britain must develop its human resources: that is the clear lesson from our overseas competitors who regard the development of their workforces as an investment rather than an overhead. Many organizations′ competitiveness is seriously damaged by the lack of training, even though many experts...

Training is a form of investment in human capital. As with other forms of investments, employers, understandably, expect returns on their investment in human capital. Dealing with employees′ requests for qualifications training poses a major problem for many employers. This is because, in very...

From TQM we have learned that everything can and should be measured. Managers are now asking to be shown what difference training and development activities make to the effectiveness of the business. To demonstrate the change brought about by training and development it is ecessary to measure...