This article uses a case study approach to examine how human resource practices affect the delivery of guest services at a large theme park. The theme park uses a four‐pronged approach in managing its human resource function to ensure that service quality standards are maintained. Other...

This paper argues, based on academic research as well as personal experience, that management development (MD) functions are not always utilising their resources, either in terms of people or time, effectively. They are perceived to spend large amounts of their time on “administrative” or...

Significant progress has been made linking innovative human resource (HR) practices such as systems of high performance work practices (HPWPs) to organisational performance. However, evidence would suggest that the rate of adoption of these and other types of HRM innovations is minimal. It was...

The current framework of intellectual capital is examined. It is argued that transformation of human capital into structural capital is counter‐productive for certain types of highly tacit, experiential and intuitive knowledge. In fact, the very process of structuralizing intellectual capital...

Human resource (HR) practices are increasingly concerned with adding value through increased skills, autonomy and contribution. Whilst useful in some cultural and industry contexts, there is potential for incompatibility with other norms, especially those outside western culture or the...

Aims to show that, by using a simple step‐by‐step approach to cost‐benefit analysis, we can deal with “soft” items (such as the restructuring of organizations) so that they are integrated within the overall business policy. The conceptual exercise is illustrated on the basis of a case...

Looks at how the rise in the use of non‐permanent employees has stimulated much debate concerning the long‐term impact on the success of organizations and skill development at the organizational and national level. Draws on internationally comparable data from 12 countries to explore the...

Outlines the process, which commenced at least a century ago, during which appropriate prerequisites for rapid growth were established. Explains that, by 1960, Korea already possessed a semi‐developed economy, in terms of physical infrastructure, economic and financial institutions and human...

In today’s rapidly evolving global marketplace an organization’s survival is becoming increasingly dependent on its ability to change and re‐engineer itself in a way that keeps it competitive. While there are a number of ways to accomplish this, there are two new developments that can be...