Looks at the different types of role that the human resource function has to play in TQM and where it fits in at key stages. Describes the research project. Asserts a link is increasingly being made between the quality of service, product or process, and the quality of staff. Discusses the role...

Asserts that for quality to become part of a company′s natural way of working it needs to be accepted by everyone. Describes how J.I. Case, by utilising its people, has turned itself around and is now focusing on the future. Suggests reasons why the implementation of quality is not always...

In a study of companies operating in the mechanical, technical and electronic engineering sector within the Portsmouth, Fareham and Gosport travel‐to‐work areas in South Hampshire the authors found that high training companies with an emphasis on the development of human resources were far...