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Customer acceptance of frontline service robots in retail banking : a qualitative approach

Amelia, Amelia; Mathies, Christine; Patterson, Paul G. - In: Journal of service management 33 (2022) 2, pp. 321-341

Persistent link: https://www.econbiz.de/10012880728

"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots

Paluch, Stefanie; Tuzovic, Sven; Holz, Heiko F.; Kies, … - In: Journal of service management 33 (2022) 2, pp. 363-388

Persistent link: https://www.econbiz.de/10012880731

Service robots : applying social exchange theory to better understand human-robot interactions

Kim, Hyunsu; So, Kevin Kam Fung; Wirtz, Jochen - In: Tourism management : research, policies, practice 92 (2022), pp. 1-15

Persistent link: https://www.econbiz.de/10013326674

The collaborative work experience of robotics and human workers in the automobile industry in South Africa

Chigbu, Bianca Ifeoma; Nekhwevha, Fhulu Hastings - In: African journal of science, technology, innovation and … 14 (2022) 1, pp. 280-287

Persistent link: https://www.econbiz.de/10012820796

Balancing collaborative human-robot assembly lines to optimise cycle time and ergonomic risk

Stecke, Kathryn E.; Mokhtarzadeh, Mahdi - In: International journal of production research 60 (2022) 1, pp. 25-47

Persistent link: https://www.econbiz.de/10012873108

Design Thinking Research : Achieving Real Innovation

Meinel, Christoph (ed.); Leifer, Larry (ed.) - 2022

Chapter 1. A Humanistic and Creative Philosophy of Design -- Part 1. Value Creation in Virtual Innovation Spaces -- Chapter 2. Interpersonal Trust Activity to Increase Team Creativity Outcome: An fNIRS Hyperscanning Approach -- Chapter 3. Dancing With Ambiguity Online: When Our Online Actions...

Persistent link: https://www.econbiz.de/10013365081

Does the implementation of robots in hotels influence the overall TripAdvisor rating? : a text mining analysis from the Industry 5.0 approach

Orea-Giner, Alicia; Fuentes-Moraleda, Laura; … - In: Tourism management : research, policies, practice 93 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013370781

Managing Social Robotics and Socio-cultural Business Norms : Parallel Worlds of Emerging AI and Human Virtues

Arora, Anshu (ed.); Bacouel-Jentjens, Sabine (ed.); … - 2022

Human Robotic Interactions -- CHAPTER 4:-Robotic Anthropomorphism and Intentionality through Human-Robot Interaction (HRI …

Persistent link: https://www.econbiz.de/10013349718

Driven by technology or sociality? : use intention of service robots in hospitality from the human-robot interaction perspective

Song, Bo; Zhang, Meng; Wu, Peipei - In: International journal of hospitality management 106 (2022), pp. 1-9

Persistent link: https://www.econbiz.de/10013383261

A two-level optimisation-simulation method for production planning and scheduling : the industrial case of a human-robot collaborative assembly line

Vieira, Miguel; Moniz, Samuel; Gonçalves, Bruno S.; … - In: International journal of production research 60 (2022) 9, pp. 2942-2962

Persistent link: https://www.econbiz.de/10013412852

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