Digital labour platforms have been proliferating in China since 2005, making China one of the world’s largest platforms economies. This paper summarizes the results of an ILO survey, conducted in 2019, of workers’ characteristics and working conditions on three major digital labour...

This working paper analyses national and supranational case law and legislation about the employment status of platform workers. It does so by referring to the ILO Employment Relationship Recommendation, 2006 (No. 198). It finds that this Recommendation provides for a valuable compass to...

The term "customer relationship management," or CRM, refers to a wide range of practices used by businesses to keep track of, and better serve, their clientele. The concept of managing one's connections with one's clientele is not new. The success of a business depends on how it treats its...

This study examines how and when information technology (IT), a strategic resource that fosters organizational knowledge capacities, underpins corporate social responsibility (CSR) to achieve competitive advantages. We posit that IT complements and supports CSR in the form of technology-enabled...

The COVID-19 pandemic highlights the importance of information and communication technology (ICT) not only for the economy but also for human well-being. However, the investment gap in ICT infrastructure has been growing and is expected to reach more than $30 billion by 2040. We argue that one...

The study reviews the telecom policy and regulatory framework in India and its state of play, and seeks to extract the main issues that are inhibiting early adoption of advanced digital communication technologies. The study further analyses the EU best practices, experiences and evolving policy,...