Income and wealth inequality are increasing in most advanced economies. At the same time, social safety nets are eroding. Together, these trends can create inclusion gaps, where certain socio-economic or socio-demographic groups have inadequate protection against financial risk. This Geneva...

Digital platform ecosystems are making it easier for insurers to reach customers at lower cost and increase customer engagement. Policyholders benefit from more convenient access to insurance, embedding of coverage into other products and services such as travel services, and more personalised...