Gouda, Reem Mohamed; Halim, Yasser Tawfik - In: Future business journal 11 (2025) 1, pp. 1-26
This study examines how sustainable social media content influences customer loyalty in the hospitality industry, distinguishing between the effects of firm-generated content (FGC) and user-generated content (UGC) across different demographics. Despite the growing significance of social media...