Purpose – This research study aimed to investigate the factors that influence the adoption of digital banking during the COVID-19 pandemic among self-help groups (SHGs).Design/methodology/approach – The study employed a mixed-methods design with utilizing Google Trends Analysis (GTA) to...

Objective: The study focused on verifying the impact of the calendar and seasonal effects on the accuracy of forecasts of cash withdrawals from automated teller machines (ATMs). In this article, we investigated a possible use of the so-called trigonometric seasonality, the Box-Cox...

Digitalization - the use of data, digital platforms and advanced analytics - has quickly become widespread in today's society. This has introduced new opportunities, but it has also created new barriers and exacerbated existing inequities. This is likewise true in the realm of payments, where...

This study explores the mediating role of e-satisfaction during the pandemic on the relationship between e-service quality and e-loyalty of banking customers in Pakistan. The data were collected from 442 customers of online banking services in Pakistan during the Covid-19 pandemic, following a...

One of the financially vulnerable groups is older people, who receive little attention in the financial inclusion literature. The elderly is financially excluded in Thailand, an emerging economy with high financial inclusion and rapid aging of the population. Using the Findex survey data 2017,...