Online banking is a turning point for the banking sector in the Covid- 19 pandemic. In this article, we intend to investigate the acceptance of the customers towards online banking by examining the services which are mostly preferred by the customers in the outbreak of coronavirus and also...

Digital financial services (DFSs) may lower certain costs of accessing finance, but they bring new costs, including difficulties accessing mobile networks. Using the Demographic and Health Surveys and several geocoded databases in Nepal, the Philippines, Senegal and Tanzania, this paper studies...

The study focuses on the Employees and Customers adaptability of Digital Banking. Banks need to increase the focus on business outcomes as well as they should try to increase their technology time to time. Customers want a seamless and simple transactional journey enabled by technology and...

This paper aims to examine how the demographic characteristics affect the level and intention to use and the level of usage of online banking services in Kosovo. A selfadministered survey was conducted with 600 questionnaires sent, from which 510 participants responded to it and were considered...

Mobile technology developments have altered the traditional financial services and retail banking sectors. Mobile banking is a popular and robust service delivery model, allowing consumers access to banking from anywhere and anytime. This paper attempts to test a structural model of the factors...

Despite the rise of investments in fintech, financial services in Africa remain inaccessible to a large segment of the population, particularly to vulnerable groups including women. However, with uniquely designed fintech products and suitable regulations, there is now a chance to provide...