Purpose The research identifies the predictors of Islamic mobile banking (IMB) smart services adoption and usage in Jordan. Design/methodology/approach Based on the Unified Theory of the Acceptance and Use of Technology (UTAUT) and the Unified Theory of the Acceptance and Use of Technology 2...

Purpose of the study: In today’s world, service-sector particularly banking-services have been modernized where customers compete for comparative time-saving-options. However, many factors are unpredictable in today’s e-banking-services. Since customers do not exactly remember the total...

In the 21st Century banking-services, customers compete for comparative time-saving-options and banking-service-providers compete for maximizing profits. In this setup, many factors are unpredictable. Perceived-risk-factors (PR) have been undermining the progression of using bank-led...

It is debatable whether the regulatory Sandbox contributes to financial institutions' growth. We used a panel sample of 24 challenger banks from the UK. This study has reviewed digital banks' adoption of a regulatory sandbox to foster innovation in financial sectors. We assessed the regulatory...

The purpose of this paper is to present the two existing virtual account models functioning in the European Union, examine their legal validity and identify the legal challenges related to the functioning of these models. The first model, Mass Payment Accounts, which is related to virtual...

Manuscript type: Research Paper Research Aims: The purpose of this paper is to explore the effect of gamification, such as badges, elements and challenges that are applied to banking features, on customers' intention to save Design/methodology/approach: This research explores how gamification is...

Turkey's e-commerce market is rapidly expanding, and the country is ranked first in the world in monthly mobile purchases. The purpose of this study is to determine the factors that influence the adoption of online payments systems among the customers of a Turkish bank during the COVID-19...

Despite near-universal access to financial services in advanced economies, financial exclusion is stubbornly persistent in many emerging markets, leaving huge swaths of low-income populations unbanked or underbanked. FinTech companies, which apply innovative technologies to deliver such services...

Traditional organizations are strongly encouraged by emerging digital customer behavior and digital competition to transform their businesses for the digital age. Incumbents are particularly exposed to the field of tension between maintaining and renewing their business model. Banking is one of...