This study aims to find out how the website's design, the quality of the information, security, responsiveness, and trust all affect customer satisfaction in the context of e-Commerce website of home product users in the Thai population. The objectives of this study are to investigate web...

Purpose – This study examined how service providers effectively respond to consumer complaints in an online shopping environment by applying the fairness theory including distributive, procedural, and interactional fairness.Design/Methodology/Approach – Empirical research was conducted using...

The online appendices provide supplementary results and discussion, the development and regulatory status of cryptocurrency exchanges, a theoretical model of wash trading, and a further explanation of Benford’s law as a forensic tool.Full paper available at: https://ssrn.com/abstract=3530220

Feedback being information: The feedback is a set of information that the individual receives about his performance and results, showing him the mistakes he made, the amount of his progress, the amount of what he learned, and the suitability of his performance for the goal that should be...

Technology and digitalisation have become an integral part of the world today. It is fundamentally transforming various aspects of human life and impacting different sectors, industries, and economies. This paper considers how the adoption of technology and digitalisation has facilitated the...

The development of robotics using artificial intelligence acquires a new scale and new quality, which leads to both socio-economic and legal problems. Particularly relevant in this context is the problem of robots’ legal personality in relation to robots which are able to carry out independent...

Rules on digital trade are rapidly taking shape as countries in Asia-Pacific and beyond strive to secure the benefits associated with e-commerce and the digitalization of trade in goods and services. At the multilateral level, the WTO holds promise to reach a plurilateral agreement on core...