The best thing to happen to mankind was the mobile phone. India has emerged as the fastest growing mobile phone market in the world. Mobile phone was thought of as a magical gadget in the past. It is a reality now. With the advent of advanced technologies like GSM, CDMA, WLL and 3G technology...

Clienteles are the souls of any trade. Telecommunication being a service-oriented occupation persistently puts incomparability to trace out techniques of making regulars contented and delighted. Analysing this importation, this exploration was piloted to demarcate what makes customer...

The purpose of this paper is to examine the utilization of listening tools by telecommunication companies to obtain information about customer preferences, needs, and perceptions of companies' performance to facilitate customer relationship management and to identify some leading activities for...

Employees are playing the major role in any organization, as they are the assets of the company, thus the company's success depending on the employees' activeness and their performance. As it is obvious that the company or the organization must invest on effective training on their employees in...

The purpose of this paper is to examine the utilization of listening tools by telecommunication companies to obtain information about customer preferences, needs, and perceptions of companies' performance to facilitate customer relationship management and to identify some leading activities for...

Internet of Things (IoT) technologies are of particular interest for telecommunication companies that can significantly affect the interaction of economic agents. As a result of the growth in the number of connected devices, the introduction of cloud services and business applications it became...

The purpose of this study is: 1) Knowing whether the variables of profitability, liquidity, business risk, growth and asset structure affect the capital structure partially; 2) Knowing whether the variables of profitability, liquidity, business risk, growth and asset structure affect the capital...

Objective – The telecom industry is one of the optimistic industries that is still growing. In South East Asia, between 2008-2017, the number of subscribers increased 10.07% annually, and revenue for the industry grew 6.08% annually. However, Net Profit Margin, EBITDA, and EBIT value during...

Purpose: CS and CL is a well known and established concept in several areas like marketing, consumer research, economic psychology, welfare-economics, and economics. The purpose of this study is to examine the relationship between Customer Satisfaction (CS) and Customer Loyalty (CL). Research...