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Search: subject:"ITIL implementation"
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Employee retention
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Eikebrokk, Tom R.
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Information systems and e-business management : ISeB
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Strategising IT service management through
ITIL
implementation
: model and empirical test
Eikebrokk, Tom R.
;
Iden, Jon
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 238-265
Persistent link: https://www.econbiz.de/10011723559
Saved in:
2
The impact of senior management involvement, organisational commitment and group efficacy on
ITIL
implementation
benefits
Iden, Jon
;
Eikebrokk, Tom Roar
- In:
Information systems and e-business management : ISeB
13
(
2015
)
3
,
pp. 527-552
Persistent link: https://www.econbiz.de/10011373591
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