Managing relations with customers has been a main concern for business organisations fromdifferent sizes and fields. Such a concern has grown rapidly in the last few decades for a number ofreasons such as the development of new technologies especially in the field of informationtechnology (IT)....

This paper is a conceptual one and is based on an extensive analyze of the literature in the field about market orientation during the last 20 years. The purpose of the paper is to highlight the way in which researchers’ studies focused on different aspects of the concept during years and...

The article presents the implementation of Balanced Scorecard for processes and activities. This method (ZKD) could be cascaded not on the functional structure of the organization but on processes and activities. Due to the bottom up orientation there can be noticed different aspects (important...

This article aims to increase knowledge and find the best practices on how sustainable energy (SE) can be boosted and implemented at a regional level. It presents the main results from the RESGen (RES Generation - from research infrastructure to SE and reduction of CO<SUB align="right"><SMALL>2</SMALL></SUB> emissions) project and the...</small></sub>

At this time of crisis, companies rediscover the key role people play in achieving a sustainable competitive advantage. Taking into account the heterogeneity of their workforces, boards of directors and managers alike face the challenge of understanding how to manage diversities such that the...