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subject:"importance€“performance analysis"
(187 results)
1
Examining airline service quality from a process perspective
Chen, Fang-Yuan
;
Chang, Yu-Hern
- In:
Journal of Air Transport Management
11
(
2005
)
2
,
pp. 79-87
,
importance–performance
analysis
was used to construct service attribute evaluation maps to identify areas for improvement …
Persistent link: https://www.econbiz.de/10011162668
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