We study the benefits of resource flexibility, considering two different flexibility structures. First, we want to understand the impact of the firm's pricing strategy on its resource investment decision, considering a partially flexible resource. Secondly, we study the benefits of a flexible...

The slow rate of corporate improvement is not due to lack of knowledge of six sigma or lean. Rather, the fault lies in making the transition from theory to implementation. Managers need a step-by-step, unambiguous roadmap of improvement that leads to predictable results. This roadmap provides...

We consider a continuous time dynamic pricing model where a seller needs to sell a single item over a finitetime horizon. Customers arrive in accordance with a Poisson process. Upon arrival, a customer either purchasesthe item if the posted price is lower than his/her reservation price, or...

The less-than-truckload (LTL) industry is highly competitive, with recent average profit margins less than 3%. LTL shipments are routed through a network of service centers and hubs. The performance of the entire LTL distribution network is highly dependent on the speed and accuracy of the hub...

Realistically, organizational and/or system efficiency performance is dynamic, non-linear, and a function of multiple interactions in production. However, in the efficiency literature, system performance is frequently evaluated considering linear combinations of the input/output variables,...

Determining the best way for evaluating organizational performance is a complex problem as it involves assessment of indicators in multiple dimensions. In the case of nonprofit social service provision this evaluation needs to consider also the outcomes of the service. This research develops a...

The ability to effectively match supply and demand can lead to significant revenue benefits in theairline industry. Airline supply management deals with assigning the rightresources (i.e., aircraft and crew) to the right routes in the flight network.Due to certain crew regulations, operating...

The current and increasing advances in computer technology has afforded more ubiquitous use of multimedia design for information presentation. This research addresses university facultyâs use of web media objects: text, images/graphics, animation, audio and video (Oracle, Inc., 1996) for their...

The general practice in performance and production efficiency measurement has been to ignore additional products of most transformation processes that can be classified as âundesirable outputsâ â which are a subset of the output set. Without the inclusion of these factors, the efficiency...

We study the resource investment decision faced by a firm that offers two demand-classes (i.e., products, services),while incorporating the firm's pricing decision into the investment decision.For this purpose, we consider a monopolistic situation and model the demand curve of each demand-class...