Panni, Mohammad Fateh Ali Khan; Hoque, Naimul - In: International Journal of Information Systems in the … 9 (2017) 2, pp. 46-70
Customer Knowledge Management (CKM) has become buzzword in modern knowledge driven society. As an innovative concept the study has attempted to find out the level of orientation of CKM practices in telecommunication sector in a developing country like Bangladesh through data and methodology...