Ahmad, Norita; Tarek Amer, Noha; Qutaifan, Faten; … - In: Journal of Enterprise Information Management 26 (2013) 5, pp. 553-576
Purpose – The purpose of this paper is to propose the use of technology adoption model UTAUT as an adoption model of IT governance frameworks, specifically Information Technology and Infrastructure Library (ITIL). The aim is to help the decision maker to better map ITIL processes with business...