Valença, Marilia Nunes; Sobral, Marcos Felipe Falcão; … - In: Journal of Hospitality and Tourism Technology 11 (2020) 2, pp. 313-326
Purpose This study aims to propose a new procedure called innovation radar in hospitality (IRH), which was specifically designed to measure the innovations in hotels. Design/methodology/approach Based on a systematic review, a structured questionnaire was developed with 31 questions. The...