Purpose Distrust has been a neglected concept in public governance research, especially in comparison with the much more developed stream of studies on trust. Recently, however, there has been a growing recognition of the need to better understand distrust and separate it from trust, especially...

The objectives of this study were to provide reliable and valid constructs of TQM and a measurement model in the context of Uganda's local governments (LGs) for evaluation of TQM implementation process. The paper used survey-based data from Uganda's LGs. Data were analysed through exploratory...

The objectives of this study were to provide reliable and valid constructs of TQM and a measurement model in the context of Uganda’s local governments (LGs) for evaluation of TQM implementation process. The paper used survey‐based data from Uganda’s LGs. Data were analysed through...

Purpose The purpose of this paper is to validate two scales, the factors predicting transfer (FPT) and the effectiveness questionnaire (CdE), in the Spanish Public Administration (SPA). Design/methodology/approach The FPT was administered at the end of the training, and the CdE four months after...

It is important for distance learning institutions to be well prepared before designing and implementing any new technology based learning system to justify the investment and minimize failure risk. It can be achieved by systematically assessing the readiness of all stakeholders. This paper...

Purpose – The purpose of this paper is to present a new instrument for measuring cultural intelligence in the business context (BCIQ). Design/methodology/approach – The paper describes the process of the conceptualization of the model and the development of the instrument, the sample, as...