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Mediating role of trust in the impact of perceived empathy and customer orientation on
intention
to
continue
relationship
in Indian banks
Kumra, Rajeev
;
Sharma, Praveen Kumar
- In:
Journal of financial services marketing
27
(
2022
)
4
,
pp. 372-386
Persistent link: https://www.econbiz.de/10013463813
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