Customers plays an import role in industry to run industry. Churn of the customer may lead many consequences. Customer churn prediction must the important aspect of any company. This helps in the detection of customers who are likely to cancel a subscription to a service. Recently, the mobile...

An important gap in the literatures on global value chains (GVCs) and bottom-of-the-pyramid markets concerns how GVCs develop to serve frontier markets and what role multinational and local firms play in that process. This paper takes a first step in filling this gap by studying the evolution of...

The study explores the potential influences of strategic orientation constructs of entrepreneurial, market and technology orientations on telecommunication firms’ performance using data obtained through structured questionnaires from 57 line managers and 300 customers of these firms. The data...

This research examines associations between non-standard hours and turnover intentions while stress and job satisfaction playing its role as mediator. Non-standard hours refer to working outside 9am-5pm hours Monday to Friday, turnover intention refers to cognizant and deliberate willingness of...

The General Court recently annulled the Commission's 2016 H3G UK/Telefónica UK prohibition decision. Commission's failure to meet the Court's newly-found higher threshold demonstrating that the merger would lead to 'significant impediment to effective competition' (SIEC), and that H3G UK was an...

In this article we study the impact of taxation in the telecommunications sector. In order to do so, we develop a model considering the taxes and fees imposed directly or indirectly along the telecommunications value chain. Overall, we find evidence of a negative impact on investment from an...

The roam-like-at-home regulation (RLAH) eliminated all mobile roaming surcharges to Eu-ropean consumers travelling within the European Economic Area (EEA). We measure the causal impact of the regulation on EEA roaming traffic, using the Rest of the World as a control group. We find large and...