Search Results - subject:"Interpersonal Service"

Interactive service quality on the acceptance of self-service ordering systems for the restaurant industry

Yang, Ting; Lai, Ivan Ka Wai; Fan, Zhao-Bin; Mo, Qing-Min - In: Journal of Hospitality and Tourism Technology 12 (2021) 2, pp. 271-286

systems (SOSs) for restaurants and to explore the effects of “self-service system service quality” (SSQ) and “interpersonal … service quality” (ISQ) on the acceptance factors extended from the Unified Theory of Acceptance and Use of Technology model …

Persistent link: https://www.econbiz.de/10014874067

Self-service technology, consumer satisfaction and consumer commitment : a multigroup investigation

Beatson, Amanda T.; Lings, Ian; Rudd, John; Lee, Nick; … - 2005

Self-service technology (SS1J enables consumers to complete services themselves using a technological interface. Studies of consumer satisfaction and commitment have typically focused on the impact of interpersonal interactions on consumer satisfaction and commitment; however, the impact of SST...

Persistent link: https://www.econbiz.de/10009438101

The use of technology-based self-service on assessments of consumer satisfaction and consumer commitment

Beatson, A. T.; Coote, L.; Rudd, J. - 2004

Technology-based self-service (TBSS) enables consumers to complete services themselves using a technological interface. As evaluations of consumer satisfaction and commitment have typically focused on interpersonal interactions, the effect of TBSS on these is under researched . This paper...

Persistent link: https://www.econbiz.de/10009437929