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Kleef, Gerben A. van
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Human relations
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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ECONIS (ZBW)
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The interpersonal effects of emotion intensity in customer service : perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction
Cheshin, Arik
;
Amit, Adi
;
Kleef, Gerben A. van
- In:
Organizational behavior and human decision processes : …
144
(
2018
),
pp. 97-111
Persistent link: https://www.econbiz.de/10011843755
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Understanding the positive and negative effects of emotional expressions in organizations : EASI does it
Kleef, Gerben A. van
- In:
Human relations
67
(
2014
)
9
,
pp. 1145-1164
Persistent link: https://www.econbiz.de/10010407858
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