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Banks 1 Blame 1 Causal attributions 1 Corporate social irresponsibility 1 Irresponsible lending 1 Negative WOM 1
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CC license 1 Free 1
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research-article 1
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English 1
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Zasuwa, Grzegorz 1
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Social Responsibility Journal 1
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Is there any excuse for wrongdoing? The moderating role of perceived reasons for bank irresponsibility in blame appraisal and WOM recommendations
Zasuwa, Grzegorz - In: Social Responsibility Journal 20 (2023) 5, pp. 845-860
Purpose This study aims to outline the role of causal attributions in consumer responses to irresponsible corporate behaviour. Specifically, this paper presents a moderated mediation model that explains how four types of perceived motives behind an irresponsible action shape corporate blame and...
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