Search Results - subject:"Justice theory"

Racial discrimination against service employees : the influence of managers and employees' responses

Woo, Bongki; Kim, Kawon Kathy - In: The Cornell hospitality quarterly 66 (2025) 2, pp. 211-224

Persistent link: https://www.econbiz.de/10015371669

The BORIS experience : evaluating omnichannel returns and repurchase intention

Hao, Jianliang; Richey, Robert Glenn <Jr.>; Morgan, Tyler R. - In: International journal of physical distribution and … 54 (2024) 11, pp. 44-81

Persistent link: https://www.econbiz.de/10015198510

The importance of social comparison in perceived justice during the service recovery process

Aguilar-Rojas, Óscar; Fandos-Herrera, Carmina; … - In: European journal of management and business economics : … 33 (2024) 4, pp. 488-504

/methodology/approach Based on justice theory, social comparison theory and referent cognitions theory, this study describes an eight … justice. Originality/value First, based on justice theory, social comparison theory and referent cognitions theory, we focus …

Persistent link: https://www.econbiz.de/10015130650

The BORIS experience: evaluating omnichannel returns and repurchase intention

Hao, Jianliang; Richey, Robert Glenn <Jr.>; Morgan, Tyler R. - In: International Journal of Physical Distribution & … 54 (2024) 11, pp. 44-81

signaling theory and justice theory. Findings Results find that returns policy and loyalty program capabilities are essential in …

Persistent link: https://www.econbiz.de/10015346851

Arctic Justice: Environment, Society and Governance

Wood-Donnelly, Corine (contributor); … - 2023

EPDF and EPUB available Open Access under CC-BY-NC-ND licence. Offering a unique introduction to the study of justice in the European, North American and Russian Arctic, this collection considers the responsibilities and failures of justice for environment and society in the region. Inspired by...

Persistent link: https://www.econbiz.de/10014458213

Justice and trustworthiness factors affecting customer loyalty with mediating role of satisfaction with complaint handling: Zalo OTT Vietnamese customer case

Quang, Nguyen Ngoc; Thuy, Dao Cam - In: Cogent Business & Management 10 (2023) 2, pp. 1-15

The main objective of this research is to expand the satisfaction with complaint handling theory to the OTT (Over The Top) application by examining the perceptions of justice and trustworthiness factors affecting customer loyalty mediating role of satisfaction complaint handling. A quantitative...

Persistent link: https://www.econbiz.de/10014527641

Justice and trustworthiness factors affecting customer loyalty with mediating role of satisfaction with complaint handling : Zalo OTT Vietnamese customer case

Nguyen Ngoc Quang; Dao Cam Thuy - In: Cogent business & management 10 (2023) 2, pp. 1-15

Persistent link: https://www.econbiz.de/10014504902

Unequal but just? : experimental evidence on (gendered) distributive justice principles in parental financial gifts

Tisch, Daria; Gutfleisch, Tamara - In: Socio-economic review 21 (2023) 3, pp. 1369-1390

inequalities are socially accepted. We combine distributive justice theory with sociological and economic perspectives on …

Persistent link: https://www.econbiz.de/10014318872

Examining the impact of service recovery resilience in the context of product replacement : the roles of perceived procedural and interactional justice

Russo, Ivan; Masorgo, Nicolò; Gligor, David M. - In: International journal of physical distribution and … 52 (2022) 8, pp. 638-672

Persistent link: https://www.econbiz.de/10013455915

Liberal egalitarian justice in the distribution of a common output : experimental evidence and implications for effective institution design

Degli Antoni, Giacomo; Faillo, Marco; Francés-Gómez, Pedro - In: Journal of institutional economics 18 (2022) 6, pp. 901-918

Persistent link: https://www.econbiz.de/10013469718