Qasrawi, Bara’ Tareq; Almahamid, Soud Mohammad; … - In: International Journal of Quality & Reliability Management 34 (2017) 7, pp. 1034-1055
performance in Jordanian telecommunications companies. In addition, the mediating effect of knowledge management (KM) processes is … the strongest impact on KM processes. The results also revealed that only knowledge sharing and application processes had … a significant impact on organizational performance. More importantly, KM processes fully mediated the impact of TQM …