Search Results - subject:"Kano’s Model"

An insightful study on Homestay tourist satisfaction based on destination attribute’s performance with reference to Darjeeling hills (India)

Dutta, Shomnath; MUKHOPADHYAY, Debabrata - 2023

with Kano’s-model to evaluate tourist-satisfaction based on identified destination parameters under 5 broad themes of …-Impact-Performance-Analysis was used to validate findings of Kano’s-model and also to identify homestay parameters' priority in generating homestay …

Persistent link: https://www.econbiz.de/10015337099

Applying quality function deployment in open innovation engineering

Suchada Rianmora; Siwat Werawatganon - In: Journal of open innovation : technology, market, and … 7 (2021) 1/26, pp. 1-20

The purpose of the present study was to identify the customer requirements and engineering attribute expectations of an innovative product to which a Kano's model and quality function deployment (QFD) analysis was applied. In order to accomplish the research, a new water filling machine design...

Persistent link: https://www.econbiz.de/10012417942

How to achieve customer satisfaction? : perspective of logistics outsourcing performance

Świtała, Marcin; Cichosz, Marzenna; Trzęsiok, Joanna - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 15 (2019) 1, pp. 39-51

Persistent link: https://www.econbiz.de/10012153959

Translating the Service Quality Gaps into Strategy Formulation. An Experimental Case Study of a Greek Academic Department

Terzakis, Dimitris; Zisis, Pandelis; Garefalakis, Alexandros - In: European Research Studies Journal XV (2012) 1, pp. 99-126

the SERVQUAL method and the Kano’s Model. The proposed questionnaires were applied in 180 undergraduate students. The … incorporation of SERVQUAL-Kano’s model in the QFD rated the importance of the WHATs, identifying the gaps which function as …

Persistent link: https://www.econbiz.de/10010663665

The Impact of Online Banking on Customer Service Delivery in the Malaysian Banking Industry: Kano’s Model Appraoch

Tasmin, R.; Aliyu, Alhaji Abubakar; Norazlin, H.; … - ToKnowPress

This study is about the impact of online banking on customer service delivery in Malaysian banking industry. Due to the challenges of globalization and intensive competition, Banks were compelled to comprehend the services of online banking in order to entice the existing and the potential...

Persistent link: https://www.econbiz.de/10010737518