Search Results - subject:"Kano Model"

Requirements of environmentally-aware consumers on the implementation and communication of sustainability measures in the beverage industry : a qualitative Kano-model approach

Maász, Christopher; Kroll, Luisa; Lingenfelder, Michael - In: Journal of food products marketing : innovations in … 30 (2024) 4, pp. 118-133

Persistent link: https://www.econbiz.de/10014566274

Asymmetric effects of wellness destination and wellness facility attributes on tourist satisfaction

Mikulić, Josip; S̆erić, Maja; Kres̆ić, Damir - In: Tourism review 79 (2024) 4, pp. 969-980

Persistent link: https://www.econbiz.de/10015049356

A hybrid multi-attribute decision-making model for the systematic evaluation of exoticism-themed retail spaces from the perspective of consumer experience

Zheng, Wei-Quan; Cheung, Sze-Man; Zhu, Bo-Wei; Xiong, Lei; … - In: Journal of retailing and consumer services 79 (2024), pp. 1-22

Persistent link: https://www.econbiz.de/10015101056

Identifying and prioritizing coworking member needs

Johansson, Erik; Rådman, Erik; Raharjo, Hendry; … - In: Journal of Corporate Real Estate 26 (2024) 4, pp. 309-330

member needs from the coworking spaces. Based on an online survey, the authors classified those needs into three main Kano … model’s categories. Originality/value The resulting member needs and their strategic priorities provide a useful basis for …

Persistent link: https://www.econbiz.de/10015349481

Supply chain management efficiency improvement in the automobile industry using Lean Six Sigma and artificial neural network

Ramakrishnan, Vinod; Ramasamy, Narayanan; Anand, … - In: IEEE transactions on engineering management : EM ; a … 71 (2024), pp. 3278-3294

Persistent link: https://www.econbiz.de/10015406039

Using supplementary reviews to improve customer requirement identification and product design development

Zhang, Min; Sun, Lin; Li, Yuzhuo; Wang, G. Alan; He, Zhen - In: Journal of management science and engineering 8 (2023) 4, pp. 584-597

categorized the identified customer needs into five product attribute categories using the Kano model. Two case studies were …

Persistent link: https://www.econbiz.de/10014504667

Improving customer satisfaction in proactive service design

Wenninger, Annette; Rau, Daniel; Röglinger, Maximilian - In: Electronic Markets 32 (2022) 3, pp. 1399-1418

a methodological combination of the Kano model, self-stated importance method, and the Five Factor model. Our results …

Persistent link: https://www.econbiz.de/10015271521

Comparison of innovation in the electronic banking services of the largest Slovak banks

Loucanova, Erika; Olsiakova, Miriam - In: Marketing i menedžment innovacij : m&mi 13 (2022) 4, pp. 1-9

Persistent link: https://www.econbiz.de/10014249932

Improving customer satisfaction in proactive service design : a Kano model approach

Wenninger, Annette; Rau, Daniel; Röglinger, Maximilian - In: Electronic markets : EM ; the international journal of … 32 (2022) 3, pp. 1399-1418

Persistent link: https://www.econbiz.de/10013463446

Understanding the evaluation of mHealth app features based on a cross-country Kano analysis

Gimpel, Henner; Manner-Romberg, Tobias; Schmied, Fabian; … - In: Electronic Markets 31 (2021) 4, pp. 765-794

While mobile health (mHealth) apps play an increasingly important role in digitalized health care, little is known regarding the effects of specific mHealth app features on user satisfaction across different healthcare system contexts. Using personal health record (PHR) apps as an example, this...

Persistent link: https://www.econbiz.de/10014501605