Chen, Mu-Chen; Hsiao, Yu-Hsiang; Chang, Kuo-Chien; Lin, … - In: Data Technologies and Applications 53 (2019) 1, pp. 33-57
for hotel service development by applying a service development approach integrating Kansei engineering and text mining … the framework of Kansei engineering, this paper adopts text mining to extract the sets of Kansei words and hotel service … collected and analyzed by hoteliers. Therefore, this paper demonstrates how to apply the hybrid approach integrating Kansei …
